Package tigase.workgroupqueues.scheduler

Interface Controller

  • All Known Implementing Classes:
    DefaultController
    @Bean(name="Controller",
      active=true)
public interface Controller
    Controller interface to rule them all and call Scheduler.

    • Method Detail

      • addAgent

        void addAgent​(Agent agent)
        Add new agent.
        Parameters:
        agent - agent to add.

      • addUser

        void addUser​(User user)
        Add user to waiting queue.
        Parameters:
        user - user to add.

      • getAddAgentToRoomActions

        java.util.Collection<ISequenceAction> getAddAgentToRoomActions​(Queue queue,
                                                               User user,
                                                               Agent agent,
                                                               Room room)
        Returns collection of Actions to add Agent to room in MUC Component. Actions must be exevuted in Sequencer.
        Parameters:
        queue - queue.
        user - user.
        agent - agent.
        room - room.
        Returns:
        collections of Actions.

      • getQueue

        Queue getQueue​(BareJID jid)
        Return Queue by JabberID.
        Parameters:
        jid - JID of workgroup queue.
        Returns:
        queue or null if queue doesn't exists.

      • getQueueUserPosition

        int getQueueUserPosition​(User user)
        Returns position of user in his queue.
        Parameters:
        user - user
        Returns:
        position in queue.

      • getQueueUserWaitingTime

        int getQueueUserWaitingTime​(User user)
        Estimated waiting time to handle user.
        Parameters:
        user - user.
        Returns:
        time in seconds.

      • getRoomCreateActions

        java.util.Collection<ISequenceAction> getRoomCreateActions​(Queue queue,
                                                           User user,
                                                           Room room)
        Returns collection of Actions to create room in MUC Component. Actions must be executed in Sequencer.
        Parameters:
        queue - queue
        user - user
        room - room
        Returns:
        collections of Actions.

      • offerAccepted

        void offerAccepted​(Offer offer)
        Offer is accepted. Agent should be invited, room created, etc.
        Parameters:
        offer - offer to be accepted.

      • offerRejected

        void offerRejected​(Offer offer)
        Offer is rejected and it will return to waiting queue.
        Parameters:
        offer - offer to be rejected.

      • removeAgent

        void removeAgent​(Agent agent)
        Remove agent (because agent is no longe available for Workgroup Queues Component).
        Parameters:
        agent - agent to be removed.

      • removeUser

        void removeUser​(User user)
        Remove user/
        Parameters:
        user - user to be removed.

      • sendNotifications

        void sendNotifications()
        Sends all notifications to all users and all agents.

      • updateAgent

        void updateAgent​(Agent agent)
        Update status of agent.
        Parameters:
        agent - agent.

      • updateUser

        void updateUser​(User user)
        Update status of user.
        Parameters:
        user - user.